Shipping times start from the date your order is shipped, not the date it was placed. Delays can happen due to factors like invalid addresses, customs clearance, or other unexpected causes.

Customs fees vary by country and are determined by local customs policies. If any taxes apply, they’ll be shown during checkout once you confirm your shipping details.

After your order is placed, you’ll receive a confirmation email once it’s authorized and verified.

It typically takes 1–3 business days to process your order, excluding weekends and holidays. 

If your package hasn’t arrived within 6 months of shipment, please contact our Customer Service team. A representative will respond within 24 hours. Requests made after the 6-month window may not be accepted, so be sure to reach out in time!